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How do I place an order for a customized gift?
To place an order for an existing product on our site, please use the product listing and enter any personalization details you have.
For any custom requests of something you do not see on our site, contact us for details.
What types of products do you offer for customization?
We offer customization options for all products.
Can I provide my own design or logo for personalization?
Yes, absolutely! Get in touch with us for details.
How long does it take to receive my customized order?
Our turnaround time varies, but it is generally 5-7 days. That said, we do have a rush order option for items that require expedited processing.
Shipping times depend on method selected.
Can I see a proof or sample of my customization before the final product is made?
For sure! Please let us know that this is something you are interested in. Digital mockups are provided per request.
What are your shipping options, and what are the associated costs?
Shipping options and costs vary depending on location. Please see checkout page for more information regarding shipping methods.
Do you offer international shipping for customized gifts?
Yes absolutely!
What is your return or exchange policy for personalized items?
We do not accept returns or offer exchanges due to the custom nature of our products. However, for any issues with your order, please reach out to us!
Do you have gift wrapping or packaging options available?
Yes, we have many options! Please see our product information to see gift packaging availability or contact us.
Can I cancel or make changes to my customized order after it's been placed?
We begin processing all orders within 24 hours so we cannot cancel your order if we have begun. With this, if you would like to make a change to your order, please reach out ASAP and we will try our best to accomodate your requests.
Can you accommodate rush orders or express shipping for last-minute gifts?
Yes, we offer rush processing for all of our products. If you are interested in this, please reach out to us.