Refund policy

At Precious Memories Co., we take pride in creating unique and personalized products that are tailored to your specific preferences. Each item is carefully crafted with great attention to detail to ensure it meets your individual needs. As such, we have a strict no return and cancellation policy in place due to the custom nature of our products.

Upon placing an order for a custom product, our skilled artisans and designers immediately begin the process of creating a one-of-a-kind item based on your specifications. This involves selecting materials, colours, and sizes, and incorporating any personalizations you've requested. 

Before finalizing your purchase, we kindly request that you carefully review all order details, including design, size, colour, and personalization options. This ensures that the information provided is accurate and meets your expectations.

Note: All products are handmade in our workshop in Canada. Each product has its own unique qualities, making each item 100% unique to you. Due to the handmade nature of our products, there may be variations in each piece which result in the overall finish to appear different than the pictures portrayed on our site. In addition, we have diligently worked to showcase our products in our images. We cannot guarantee that your device will display our products accurately. 

For further questions, please do not hesitate to contact us.